How well do you understand your prospects and customers?
Build your own responsive surveys, share them via link or email, and collect insights into what your customers think about and need from you.
How well do you understand your prospects and customers?
Build your own responsive surveys, share them via link or email, and collect insights into what your customers think about and need from you.
Over 402 million survey responses collected via Hotjar
With Surveys, you understand why users:
Stop using your product or service
Create surveys that actually help you discover what users can’t live without.
Finding out why customers left can help reveal how to improve your product if competitors are stealing your users, and whether your pricing is right.
With Surveys, you understand why users:
Bounce
Learn the exact reason why customers leave your page.
Visitors may exit a site for a number of reasons. Whatever the reason, you need to know why visitors are leaving.
With Surveys, you understand why users:
Love your product
Learn what makes people fall in love with your product or service.
If you’re starting a new business, launching a product in a new market, or simply trying to achieve growth by finding new demand—you’ll need product-market fit.
Hear from users
Bring the voice of the customer to your decision-making with on-site and external Surveys.
On-site surveys appear whenever you need them during the user journey. Capture in-the-moment feedback by launching your surveys the way you like: using a popup or sending them a link.
“The feedback collected from the Hotjar Survey gave us enough confidence to begin designing the new page template. Ultimately, we saw a 10% uplift in conversions”
“We send out surveys to every single churned user and probably get a few insights every single day.”
“The information gathered from surveys helped us make substantial changes that resulted in a +491% increase in email CTR and a +49% conversion rate increase for our landing pages.”
“We use Hotjar Surveys to see how satisfied our customers are with our products, and we report the larger trends.”
“Through surveys we learned the registration form was cumbersome and contained too many fields. Users were leaving throughout this process, abandoning their purchase.”
Seamlessly integrates with most popular platforms
Get started with Surveys
Over 402 million people from 180 different countries have left feedback via Hotjar Surveys.
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No credit card required
56,549 users signed up last month
GDPR- & CCPA-ready
